
Media Service Manager
3 days ago
About the Company
Premiere Digital Services is a trusted media services and software solutions partner for content owners, video distributors, digital retailers, broadcasters, subscription video and ad-supported platforms. They simplify the complexities of content distribution, supply chain, and digital storefront management, providing flexible B2B technical SaaS solutions and managed services for media assets.
About the Role
As a project coordinator, you will be on the frontlines representing the face of Premiere Digital to our clients. Providing quality customer service interaction through incoming tickets, as well as escalating key issues and questions to our developers in a timely fashion, is key to the role. In addition to ticket resolution with our clients, understanding and learning new features of our software will be required in order to write documentation for our growing help center database.
Key Responsibilities:
- Respond to client tickets in a timely manner, providing key customer attention and care in order to address all of their questions and concerns.
- Understand and escalate software bugs and issues to developers, while making sure to close out issue with client once it is resolved.
- Liaison between different internal departments in order to close out and understand issues with clients.
Required Skills:
- Strong customer service skills
- Bug/issues escalation to various departments
- Writing long-form articles
Preferred Skills:
- Zendesk
- Userpilot
- MySQL database
Qualifications:
- A bachelor's degree in a related field of study.
- [1] + years' experience in a customer service role
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