Sky Ambassador

Flight Operations Expert

We're seeking a skilled professional to manage end-to-end flight bookings, complex itineraries, and high-touch support for discerning clients.

You'll work across continents and carriers, ensuring every ticket is issued with precision, every fare is optimized, and every request is handled with discretion and speed.

Your Key Responsibilities:

• Manage flight bookings, exchanges, cancellations, and ticket issuance via GDS.
• Handle multi-city, international, and round-the-world itineraries.
• Apply airline fare rules and interline agreements to deliver the best outcomes for clients.
• Action PNRs in line with defined SLAs and ensure complete documentation across systems.
• Coordinate fare optimization, refunds, and fare disputes directly with airline partners.
• Manage special service requests: seat preferences, unaccompanied minors, meals, medical needs, and urgent ticketing issues.
• Lead Debit Memo Management: Investigate and respond to ADMs with speed and accuracy, identify root causes, and implement preventive measures.
• Collaborate cross-functionally to reduce ADM occurrences through staff training, documentation, and process improvements.
• Own BSP and ARC workflows with precision - from airline invoicing to reconciliation and reporting.

About You:

• You have 5+ years of experience in flight ticketing for HNI clients, travel agencies, OTAs, or corporate desks.
• Proficiency in at least one GDS.
• Deep understanding of international travel, fare construction, and route planning.
• Expertise with BSP, ARC, PNR management, ticket issuance, and airline invoicing.
• IATA Foundation or Consultant Certification required.
• Polished verbal communication, attention to detail, and calm under pressure.
• Bonus: Experience in luxury travel, private aviation, or VIP ticketing.

Why Work with Us?

• Earn what you're worth. We believe excellence deserves to be matched.
• Build your career with us. As part of our founding team, you'll have real ownership over what we create and how we define the future of luxury travel.
• Work where luxury is the standard. From ultra-personalized travel to high-net-worth clients, you'll operate in a space where excellence isn't requested- it's expected.
• Be part of what's next. Join a future-forward team in a booming global industry- reshaping luxury with design, A.I., and intuition.
• Work where the details delight. Health insurance? Yes. Freshly cooked meals? Always. A state-of-the-art office environment that encourages collaboration and growth.