Job Title: Property Manager

The primary function of this role is to oversee the daily operations and guest satisfaction at our resort.

• Key Responsibilities:
• Oversee day-to-day operations, including housekeeping, F&B, guest services, and security.
• Ensure upkeep, cleanliness, and functionality of all facilities, common areas, and property infrastructure.
• Conduct daily inspections and address maintenance needs promptly.
• Maintain coordination between various departments for smooth functioning.

Team Management

Supervise and Schedule Staff

• Supervise and schedule staff shifts to ensure adequate manpower is available at all times.
• Train, guide, and monitor performance of front office, housekeeping, and service staff.
• Handle conflict resolution and staff discipline as required.
• Foster a guest-first, high-energy work culture.

Guest Experience

Deliver Exceptional Guest Service

• Ensure superior guest experience by maintaining high service standards.
• Address guest queries, complaints, and feedback promptly and professionally.
• Monitor guest reviews and implement continuous improvement plans.

Vendor & Inventory Management

Coordinate with Vendors and Manage Inventory

• Coordinate with vendors for supply of materials, services, and maintenance support.
• Manage inventory of linen, toiletries, amenities, and operational supplies.
• Ensure timely payment and maintain healthy vendor relationships.

Reporting & Financial Oversight

Prepare Reports and Monitor Finances

• Prepare daily, weekly, and monthly reports on occupancy, operations, expenses, and feedback.
• Monitor petty cash and budget allocations within the property.
• Coordinate with the accounts team to ensure timely submission of bills and expense details.

Coordination & Communication

Attend Meetings and Coordinate with Teams

• Attend daily virtual team meetings with Head Office and report updates/issues.
• Coordinate with the marketing, reservation, and management team for promotions, events, and bookings.
• Execute property-level decisions taken during strategic meetings.

Other Details

Requirements and Benefits

• Salary Range: 25000 - 35000
• Food and Accommodation Provided
• Male Candidates from Kerala Preferred

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