
Data Verification Specialist
3 days ago
We are seeking a highly motivated and detail-oriented Data Verification Specialist to join our team. This role will involve processing and delivering Identity Verification reports, as well as managing client communications.
Key Responsibilities- Communicate directly with customers to process Identity Verification orders and ensure timely delivery of reports
- Manage an email queue, confirming receipt of new orders, providing order updates as needed, and assisting with ad hoc requests
- Initiate Identity Verification checks, review results for completeness and accuracy, and deliver reports to customers within agreed upon timelines
- Understand requirements for report delivery, and follow communication guidelines and procedures accordingly
- Organize daily tasks to ensure new requests are initiated and requests in progress are handled to completion
- Clearly communicate expectations and respond to customer inquiries
- Escalate and report on client sentiment
- 3-5 years of experience in a customer support role
- Experience with Salesforce Service Console (or other CRM) preferred
- Excellent written, verbal and interpersonal communication skills
- Excellent time management and organization skills
- Attentive to detail, ability to multi-task, and process-oriented
- Ability to take initiative with minimal supervision
We offer a competitive compensation package, comprehensive benefits, flexible vacation policy, and annual wellness allowance to support your health and well-being.
About UsWe are a cutting-edge company that values collaboration and innovation. We provide a fun and collaborative work environment where you'll be supported by a team of dedicated and collaborative colleagues.
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