Data Verification Specialist

3 days ago


Pune, Maharashtra, India beBeeVerification Full time ₹ 6,00,000 - ₹ 12,00,000
About the Role

We are seeking a highly motivated and detail-oriented Data Verification Specialist to join our team. This role will involve processing and delivering Identity Verification reports, as well as managing client communications.

Key Responsibilities
  • Communicate directly with customers to process Identity Verification orders and ensure timely delivery of reports
  • Manage an email queue, confirming receipt of new orders, providing order updates as needed, and assisting with ad hoc requests
  • Initiate Identity Verification checks, review results for completeness and accuracy, and deliver reports to customers within agreed upon timelines
  • Understand requirements for report delivery, and follow communication guidelines and procedures accordingly
  • Organize daily tasks to ensure new requests are initiated and requests in progress are handled to completion
  • Clearly communicate expectations and respond to customer inquiries
  • Escalate and report on client sentiment
Requirements
  • 3-5 years of experience in a customer support role
  • Experience with Salesforce Service Console (or other CRM) preferred
  • Excellent written, verbal and interpersonal communication skills
  • Excellent time management and organization skills
  • Attentive to detail, ability to multi-task, and process-oriented
  • Ability to take initiative with minimal supervision
Benefits

We offer a competitive compensation package, comprehensive benefits, flexible vacation policy, and annual wellness allowance to support your health and well-being.

About Us

We are a cutting-edge company that values collaboration and innovation. We provide a fun and collaborative work environment where you'll be supported by a team of dedicated and collaborative colleagues.



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