Director of Technology Operations

3 days ago

Hyderabad, Telangana, India beBeeNetwork Full time ₹ 1,06,28,980 - ₹ 1,93,41,540

Job Overview

Senior Manager Information Systems Job Description

This role is responsible for leading and developing a successful team of infrastructure engineers. The Senior Manager Information Systems will set priorities that support the broader organization's goals, aligning strategy, processes, and decision-making across teams.

The ideal candidate will have experience in Network Operations with a deep understanding of network protocols, security concepts, and data center networking technologies. Strong collaboration, communication, and social skills are essential for success in this role.

Key Responsibilities
  • Lead and develop a successful team of infrastructure engineers through recruitment, performance management, and career development.
  • Set and communicate team priorities that support the broader organization's goals. Align strategy, processes, and decision-making across teams.
  • Provide guidance and mentorship to network administrators.
  • Oversee 24x7x365 operations aspects of Network Infrastructure service delivery at all locations.
  • Optimize resource allocation and shift coverage for 24/7 operations.
  • Produce regular and accurate service management reports and dashboards for leadership.
  • Lead internal customer relationships with leaders across the technology organization.
  • Respond to critical network incidents.
  • Oversee implementation and maintenance of network security policies and procedures.
  • Ensure network compliance with regulatory requirements.
  • Manage vendor relationships and service contracts.
  • Generate regular reports on network performance, availability, and incident analysis.
  • Drive continuous improvement initiatives in network operations.
Qualifications

We value unique contributions that serve patients. To be considered for this role, you should have:

  • A Master's degree and 8-10 years of experience in Network Operations, with at least 3 years in management.
  • Or Bachelor's degree and 10-14 years of experience in Network Operations, with at least 4 years in management.
  • Or Diploma and 14-18 years of experience in Network Operations, with at least 5 years in management.
  • Deep understanding of network protocols, security concepts, and data center networking technologies.
  • Knowledge of network monitoring and management systems.
  • Experience with service level management and operational metrics.
  • Solid background in network operations strategy and planning.
  • Exceptional collaboration, communication, and social skills.
Preferred Qualifications
  • Experience in a leadership role within a pharmaceutical or technology organization.
  • Knowledge of network automation tools and practices.
  • DevOps, S/W development, and scripting.
  • Experience with Software-Defined Networking (SD-WAN).
  • Familiarity with network orchestration platforms.
  • Good knowledge of industry tools.

Professional Certifications:

  • Management certifications (PMP, ITIL) (preferred).
  • Network certifications (CCNA, CCNP) for technical credibility (preferred).

Soft Skills:

  • Excellent leadership and team management skills.
  • Strong transformation and organizational change experience.
  • Exceptional collaboration and communication skills.
  • High degree of initiative and self-motivation.
  • Ability to prioritize successfully.
  • Strong presentation and public speaking skills.
  • Ability to work effectively with global, virtual teams.
  • Change & Crisis management expertise.

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