Financial Account Assistant

1 day ago

Delhi, Delhi, India beBeeAccountSupport Full time ₹ 6,00,000 - ₹ 8,00,000
  • Job Summary

The role of an Account Support is to provide assistance to customers with their accounts, ensuring a positive customer experience.

  • Responsibilities:
  • Assist customers with account-related inquiries and issues.
  • Resolve customer complaints in a timely and professional manner.
  • Provide accurate and up-to-date information to customers regarding their accounts.
  • Collaborate with internal teams to ensure seamless customer service.
  • Identify and escalate potential issues that may impact customer satisfaction.
  • Develop and maintain knowledge of company policies and procedures related to customer service.
  • Adhere to company standards for customer service excellence.
  • Work effectively in a team environment to achieve business objectives.
  • Maintain accurate records of customer interactions and resolve any discrepancies or issues.
  • Contribute to the development of new processes and procedures to improve customer service delivery.

Required Skills and Qualifications

  • Qualification: CA Inter/ICWA Inter/MBA Finance.
  • Experience: Minimum 1 Year post-qualification experience in day-to-day finance accounting activities in ERP from any reputed organization.

Benefits

  • The ideal candidate will have excellent communication skills, both written and verbal.
  • A strong understanding of financial concepts and practices is essential.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong analytical and problem-solving skills.
  • Proficient in Microsoft Office Suite.
  • Familiarity with ERP systems a plus.
  • Physical demands of the job are minimal.
  • The working hours are standard Monday to Friday, 9 am to 5 pm.
  • This role involves sitting for long periods and using computers.

Others

  • Account Support job description typically focuses on assisting customers with their accounts, resolving issues, and ensuring a positive customer experience.
  • Candidates must be proactive, able to work independently, and possess excellent organizational skills.
  • Excellent time management skills and the ability to prioritize tasks effectively.
  • Able to handle confidential information with discretion.
  • Excellent interpersonal and communication skills.
  • Able to work in a multicultural environment.
  • Any other responsibilities as assigned by the manager.

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