Team Leader for Customer Experience

5 days ago


Pune, Maharashtra, India Genesis HR Services Full time

We are looking for a seasoned Team Leader for Customer Experience to join our Genesis HR Services team. This key role requires someone who can motivate, mentor, and coach team members, while ensuring process and KM compliance along with meeting client and internal commitments.

Responsibilities:
  1. Effectively manage teams, tasks such as resource planning, career planning, performance management, and attrition management
  2. Coach and help develop team members, helping bridge knowledge gaps and overcome skill and will issues
  3. Regularly formulate and execute internal and external governance, effectively handle client escalations

The ideal candidate will have exceptional knowledge of customer care operations and processes, experience in managing teams, and the ability to interact with people at all levels.


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