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Customer Support Representative

2 weeks ago

Navi Mumbai, Maharashtra, India Quess Corp Limited Full time

At Quess Corp Limited, we are looking for a talented Customer Service Executive to join our team. As a key member of our customer support team, you will play a crucial role in ensuring exceptional customer satisfaction and experience.

Job Description

We are seeking an experienced professional to handle inbound and outbound calls, focusing on sales, sales support, and cross-sales. You will be the primary point of contact for existing customers, providing timely and effective assistance to address their inquiries, complaints, and requests via email, phone calls, or chat.

Your primary responsibilities will include:

  • Handling customer inquiries and resolving issues promptly and efficiently
  • Providing product information and supporting customers with orders
  • Escalating complex problems to higher levels of support when necessary

You will work closely with internal stakeholders to ensure seamless communication and delivery of high-quality service. Your ability to build strong relationships with clients and maintain a positive demeanor under pressure will be essential in achieving our customer satisfaction goals.

As a Customer Service Executive at Quess Corp Limited, you will have the opportunity to develop your skills and expertise in customer service, sales, and relationship building. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Quess Corp Limited is a leading business services provider committed to excellence in customer service. Our dedicated team strives to provide personalized support that meets the unique needs of each client.