Data Visualization Expert for Business Operations
2 days ago
About Evernorth:
Evernorth Health Services, a division of The Cigna Group, creates innovative pharmacy, care, and benefits solutions to improve health and increase vitality.
Business Analytics Senior Analyst- Dashboard
The job profile for this position is Business Analytics Senior Analyst. The Customer Experience & Operations Enablement Analytics organization offers solutions that provide data, reporting, and actionable insights to internal/external business partners to improve customer experience, reduce cost, measure business performance, and inform business decisions.
The successful candidate will be responsible for creating dashboards and reports as well as extracting data to meet ad-hoc measurement needs. They will be able to create prototypes of reporting requirements and support manual report creation when automated dashboards are not feasible. The individual will work directly with the Operations teams to learn about their processes and where the data and reporting fit in. We are looking for candidates who can work directly with operations team members to understand requirements and develop and test their own solutions.
Key Responsibilities:
• Utilize SQL to write queries to answer questions and perform ETL tasks to create datasets.
• Use Tableau or other similar Data Visualization tools to automate scorecards and reports.
• Employ Business Intelligence tools to create self-service reporting for business partners.
• Conduct self-driven data exploration and documentation of tables, schemas, and tests.
• Query data structures using SQL to help inform our business partners.
• Analyze and interpret data to identify weaknesses and root causes.
• Complete ad-hoc requests for business partner data needs.
• Identify and implement automation to consolidate similar or repeated ad-hoc requests.
• Understand business needs to better inform reporting and analytics duties.
• Provide guidance on recurring problems or issues.
• Collaborate with subject matter experts (SMEs) to complete proposals.
• Refactor reporting to enhance performance, provide deeper insight, and answer questions.
• Update project documents and status reports.
Requirements:
• 3-5 years of relevant analytics experience with a focus on business operations.
• Proficiency in Structured Query Language (SQL) and Oracle.
• Experience with Business Intelligence Software (Tableau, PowerBI, Looker, etc.).
• 2+ years of experience with scripting languages (Python, PowerShell, VBA).
• Familiarity with Big Data Platforms (Databricks, Hadoop, AWS).
• Excellent verbal, written, and interpersonal communication skills.
• Strong problem-solving, consulting, teamwork, leadership, and creativity skills.
• Analytical mind with an outstanding ability to collect and analyze data.
• Expertise in contact center or workforce planning operations preferred.
• Proficiency in Agile practices (Jira) preferred.
Salary Estimate: $110,000 - $140,000 per year.
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