Enterprise Business Solutions Officer

6 days ago


Hyderabad, Telangana, India State Street Full time
About the Role

We are seeking a highly motivated and detail-oriented Enterprise Business Solutions Officer to join our team at State Street. As a key member of our Enterprise Business Solutions team, you will play a critical role in supporting our client account managers and investment operations teams in creating and running our operational control framework.

Key Responsibilities
  • Act as the primary point of contact for client queries related to the Recordkeeping system and client file deliveries, ensuring timely response and resolution.
  • Perform daily checks on file deliverables to clients, investigate discrepancies, and ensure daily resolution of identified queries.
  • Identify operational trends, issues, and areas for improvement within the Shared Services functions.
  • Work independently to research and resolve complex problems, considering multiple avenues for resolution.
  • Provide support to multiple operational areas relating to Enterprise queries.
  • Handle and resolve issues involving all operational and various IT areas, such as Asset servicing, Trade Operations, and Client Reporting.
  • Support and provide analysis for Client Change Request items impacting the Enterprise processes and Operating Models.
  • Complete system testing for Change Control enhancements.
  • Complete any ad-hoc tasks as identified by the line manager.
  • Ensure all activities are compliant with corporate standards.
  • Maintain clear and effective communications with immediate colleagues and Management.
What We Value
  • Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role.
  • Ensure that the highest level of the Code of Conduct is displayed in your behavior.
  • Provide appropriate management information as required to support business unit decision making.
  • Support the 'Risk Excellence' culture within the business.
  • Adhere to limits of delegation and escalation procedures required by your manager so that you comply with internal policies and external regulations.
Requirements
  • Must be self-motivated, adaptable, and show initiative in different circumstances and under pressure.
  • Flexibility in working outside of your responsibilities and areas of expertise.
  • Other: Flexible working hours may be required.


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