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Chief Client Engagement Director

1 week ago

Delhi, Delhi, India Shobiz Experiential Full time

We are seeking an accomplished leader to spearhead our client engagement initiatives within the events and experiential marketing sector. As Chief Client Engagement Director, you will lead cross-functional teams to deliver exceptional client experiences.

The ideal candidate should possess a robust background in client servicing, new business development, and a proven track record of delivering results in fast-paced environments. This role requires strategic thinkers with strong leadership skills, passion for creating memorable client experiences, and ability to build lasting relationships.

Key Responsibilities

  • Develop and implement client-centric strategies to enhance satisfaction and retention.
  • Lead and mentor high-performing teams, fostering a culture of excellence and collaboration.
  • Identify and pursue new business opportunities within the events and experiential marketing space.
  • Build and maintain strong relationships with key clients, understanding their needs and delivering tailored solutions.
  • Oversee event planning and execution, ensuring alignment with client objectives and brand standards.
  • Collaborate with cross-functional teams to drive innovation and improve service delivery.
  • Monitor industry trends and competitor activities to inform business development strategies.
  • Prepare and present reports on client engagement performance and business development initiatives to senior management.

Requirements

18 to 20 years of experience in client servicing, specifically within the events and experiential marketing industry.

Proven track record in new business development and client relationship management.

Strong leadership and team management skills.

Excellent communication and interpersonal abilities.

Ability to thrive in dynamic, fast-paced environments.

Strategic thinker with results-oriented mindset.

Bachelor's degree in Marketing, Business Administration, or related field; MBA preferred.