Helpdesk Technician

1 week ago

Tiruppur, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Service Desk Analyst Role Overview

This role involves providing technical support to clients and resolving IT issues in a timely manner. Key responsibilities include log management, data analysis, and vendor coordination.

Responsibilities:

  • Log and track IT issues using Manage Engine and ADX tools.
  • Coordinate with vendors for supply chain efficiency.
  • Prepare reports and presentations to provide insights on service desk performance.

Requirements:

  • Minimum 2 years of experience in Service Desk Analyst role.
  • Degree in Computer Science or related field.
  • Excellent communication, analytical, and problem-solving skills.

Key Performance Indicators (KPIs):

  • Timely resolution of IT issues.
  • Quality of service provided.
  • Vendor coordination and management.

About the Role:

As a Service Desk Analyst, you will be responsible for managing and resolving IT issues in a fast-paced environment. This requires excellent communication skills, technical knowledge, and problem-solving abilities.