Pharmaceutical Packaging Equipment Service Lead
2 weeks ago
Vaxom Packaging Private Limited is seeking a skilled Service Manager to oversee after-sales support and maintenance for pharmaceutical packaging machines. The ideal candidate will have extensive experience in servicing complex equipment, strong technical knowledge, and excellent communication skills.
Key Responsibilities:
- Diagnose, resolve, and prevent technical issues in pharmaceutical packaging machines.
- Oversee machine setup and ensure proper functionality for new equipment.
- Develop preventative maintenance plans, supervise repair processes, and ensure minimal downtime.
- Serve as the primary contact for clients regarding service-related inquiries, ensuring satisfaction.
- Manage a team of technicians, provide technical training, and maintain high service standards.
- Oversee spare parts availability and stock management to ensure quick resolution of equipment issues.
- Evaluate machines for compliance with pharmaceutical industry regulations and safety protocols.
- Collaborate with sales and engineering departments to provide feedback on equipment performance and client needs.
Requirements:
- Bachelor's degree in Engineering, Mechanical, or Electrical fields (relevant certifications are a plus).
- Minimum 5+ years in servicing pharmaceutical packaging machines or industrial automation equipment.
- Strong knowledge of packaging machinery mechanics, automation systems, and troubleshooting techniques.
- Ability to interact with clients effectively, explain technical issues, and provide solutions.
- Willingness to travel for on-site support, training, and customer visits.
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