Change Management Associate

7 days ago


Gurgaon, Haryana, India BT Group Full time

About the Company

British Telecom is one of the world's leading providers of communications solutions and services. With operations in 170 countries, we aim to deliver quality and innovation in everything we do.

Job Description

We are seeking a Change Management Associate to join our team. As a Change Management Associate, you will be responsible for overseeing agreements between service providers and customers, ensuring expectations and services are aligned. You will also ensure consistency and quality within the organization, including planning, control, and improvement processes.

Responsibilities:

  • Continuous Improvement: Strive to improve products, services, or processes continuously.
  • Problem Solving: Define problems, determine their causes, identify solutions, prioritize alternatives, and implement them.
  • Service Level Agreement (SLA) Management: Oversee agreements between service providers and customers, ensuring expectations and services are aligned.
  • Quality Assurance: Ensure consistency and quality within the organization, including planning, control, and improvement processes.
  • Cloud Computing: Utilize remote servers hosted on the internet for data storage, management, and processing.
  • IT Operations: Manage all technology components and application requirements within the organization.
  • Customer Relationship Management (CRM): Maintain and cultivate relationships with customers, ensuring satisfaction and effective communication.
  • Technical Support: Provide assistance and advice to users regarding products and services.
  • Project/Programme Management: Lead teams to meet project goals and deliver results on time.
  • Incident Management: Handle incidents affecting technology services or systems, ensuring minimal disruption.

Qualifications and Skills:

B.E./B.Tech./MCA/M.Sc./MS with 3-8 years of relevant post-qualification IT experience is required. CCNA & ITIL Intermediate Certification is mandatory. Expertise in MS Office products is also necessary. Required skills include strong problem-solving skills, excellent communication and interpersonal abilities, and proficiency in IT operations and project management.

How to Apply:

If you are interested in this role, please apply using the provided link: https://jobs.bt.com/job-invite/44409/



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