IT Service Management Strategist

6 days ago


India Hapag-Lloyd AG Full time
About the Role

This is an exciting opportunity for an experienced IT service management strategist to join Hapag-Lloyd AG as a Global Process Lead - Incident Manager. Based in Chennai, this role will be part of our Global One IT team, which has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd. The successful candidate will drive process design and adherence globally across our estate, ensuring that all parties follow defined processes with expected service quality.

The ideal candidate will have extensive knowledge of process management, process improvement, or business process reengineering, with a strong focus on IT service management. Experience in vendor management, KPIs, and SLAs is also highly desirable. Additionally, the candidate should possess excellent communication, problem-solving, and stakeholder management skills.



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