Experience Executive

4 weeks ago


Delhi, Delhi, India DigiRecruitx Full time
About DigiRecruitx

At DigiRecruitx, we strive to be at the heart of our ecosystem, closely working with all stakeholders to drive our success. We are a team that represents our values, mission, and brand image accurately.

About The Role

We are seeking an experienced executive to join our Customer Success team as a key pillar. As a User Experience Executive, you will be responsible for managing customer queries via various support channels, ensuring user satisfaction. You will build a deep understanding of our product to provide accurate solutions to user pain points.

Responsibilities:
  1. Customer Query Management: Promptly manage incoming customer queries via email, chat, phone, WhatsApp, and social handles to ensure user satisfaction.
  2. Product Expertise: Build a deep understanding of our product to provide accurate and effective solutions to user pain points.
  3. Cross-Functional Collaboration: Work closely with various departments to channel customer feedback to the appropriate teams for continuous improvement.
  4. Response Time: Ensure quick response times to customer inquiries, maintaining a stellar customer experience.
  5. User Journey Review: Proactively review the user journey to identify and address areas for improvement.
  6. Consultative Support: Take a consultative approach to help customers overcome issues and achieve their goals, providing them with a top-tier experience.
  7. Automation and Efficiency: Develop your toolkit and leverage automation to streamline processes and make your job easier.
What You'll Get

We offer a competitive salary of up to 11 LPA, based on experience, making this role ideal for someone looking to grow professionally.



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