Experience Executive
4 weeks ago
At DigiRecruitx, we strive to be at the heart of our ecosystem, closely working with all stakeholders to drive our success. We are a team that represents our values, mission, and brand image accurately.
About The RoleWe are seeking an experienced executive to join our Customer Success team as a key pillar. As a User Experience Executive, you will be responsible for managing customer queries via various support channels, ensuring user satisfaction. You will build a deep understanding of our product to provide accurate solutions to user pain points.
Responsibilities:- Customer Query Management: Promptly manage incoming customer queries via email, chat, phone, WhatsApp, and social handles to ensure user satisfaction.
- Product Expertise: Build a deep understanding of our product to provide accurate and effective solutions to user pain points.
- Cross-Functional Collaboration: Work closely with various departments to channel customer feedback to the appropriate teams for continuous improvement.
- Response Time: Ensure quick response times to customer inquiries, maintaining a stellar customer experience.
- User Journey Review: Proactively review the user journey to identify and address areas for improvement.
- Consultative Support: Take a consultative approach to help customers overcome issues and achieve their goals, providing them with a top-tier experience.
- Automation and Efficiency: Develop your toolkit and leverage automation to streamline processes and make your job easier.
We offer a competitive salary of up to 11 LPA, based on experience, making this role ideal for someone looking to grow professionally.
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Lounge Experience Management Executive
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Executive Director, Consumer Experience
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Machine Learning Director
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Data Science Lead/Manager
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Data Science Director
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Senior Data Analytics Manager
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Chief Data Analytics Strategist
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Lead Data Insights Specialist
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Quality Assurance Director
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Tourism Experience Coordinator
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Creative Experience Lead
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Artistic Experience Architect
2 days ago
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Digital Experience Designer
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Customer Experience Specialist
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Customer Experience Developer
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Travel Experience Manager
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Highly Experienced Java Developer Required
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Senior Analytics Manager
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Event Experience Specialist
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Curatorial Experience Specialist
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