
Dynamic Front Office Specialist
2 days ago
Hotel Reservations Executive Role Summary
We are looking for a skilled and experienced candidate with a background in hotel reservations and front office operations.
* This role involves handling inbound and outbound client calls, converting inquiries into bookings to meet revenue targets, and creating business from existing customer accounts.
* Key Responsibilities:
- Handle Inbound / Outbound client calls, convert inquiries into bookings, and maintain Central Reservation System.
- Create business from existing customer accounts by sending them new offer updates and packages.
- Maintain customer records, update advance payments, and balance receivable.
- Responsible for OTA marketing/promotion plans, identifies new revenue generation opportunities, and actively participates on social media travel-related groups.
* Required Skills & Qualifications:
- Candidates with min 2-3 years of experience in front office/reservations department (hotels).
- Excellent communication skills, English (written and spoken) is a must.
- Good knowledge of Microsoft Office/Excel is mandatory.
* Benefits:
Daily reporting would be at our office. Working Hours & Days: 10:00 AM - 7:00 PM, 6 days a week. The candidate will have the option to choose a weekly off between Monday - Thursday.
* Growth Prospects:
We are looking for honest, hard-working, and dedicated employees who have the passion and will to excel. This is an opportunity to be a part of a new start-up. The incumbent will have the opportunity to take up more tasks as they feel comfortable and will be given the opportunity to grow much faster than a traditional corporate setup.
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