Current jobs related to Customer Service Excellence Leader - Delhi, Delhi - Quality Council of India(QCI)

  • Service Excellence Leader

    23 hours ago

    Delhi, Delhi, India Talent Corner HR Services Pvt Ltd Full time

    Senior Leadership Role:Talent Corner HR Services Pvt Ltd is seeking a seasoned professional to fill the position of Duty Manager. This is an exciting opportunity for an experienced leader to take on new challenges and drive growth within our organization.Key Accountabilities:Developing and executing strategies to minimize guest discomfort and...

  • Customer Excellence Leader

    2 days ago

    Delhi, Delhi, India NielsenIQ Full time

    Overview:">The Brand and Media Customer Success leader will be responsible for delivering customer success within the Brand and Media Practice for India. This role requires a strong sense of urgency and accountability to drive client outcomes, as well as excellent communication and problem-solving skills.">Responsibilities:">">Lead and manage a strong...

  • Procurement Excellence Leader

    7 days ago

    Delhi, Delhi, India Janani Full time

    At Janani Family Care, we are seeking a seasoned leader to drive our procurement operations and supply chain strategy.About the RoleThe Head of Procurement will be responsible for leading our procurement team and developing strategies that align with our organization's goals and objectives.Lead the end-to-end procurement process, ensuring efficiency,...

  • Financial Services Leader

    7 days ago

    Delhi, Delhi, India NR Consulting Full time

    Job Description:NR Consulting is seeking a Financial Services Leader to join our team. As a key member of our organization, you will be responsible for driving business growth and development by recruiting and developing Personal Financial Advisors (PFAs).Key Responsibilities:• Recruit and develop PFAs to meet business objectives• Ensure licensing of...

  • Service Excellence Coordinator

    3 days ago

    Delhi, Delhi, India Perch Wine and Coffee Bar Full time

    Dining Operations Role"> We are seeking an experienced Floor Supervisor to join our team at Perch Wine and Coffee Bar. As a key member of our front-of-house team, you will be responsible for overseeing daily operations, providing exceptional customer service, and leading a team of staff. If you have a passion for delivering results, excellent communication...

  • Education Leader for Academic Excellence

    7 days ago

    Delhi, Delhi, India Tulip English School Full time

    Job DescriptionTulip English School is seeking a visionary School Principal to lead our institution towards academic excellence. As a passionate educator and leader, you will shape the minds of our students and drive their growth.About UsWe are a reputable educational institution in Malda, West Bengal, offering quality education to students in the primary...

  • Customer Experience Excellence Analyst

    21 hours ago

    Delhi, Delhi, India Tide Platform Full time

    About Tide PlatformTide is a cutting-edge fintech company that enables small businesses to streamline their financial operations. Our vision is to become the go-to platform for entrepreneurs and freelancers who need simple, flexible, and cost-effective financial solutions. We are committed to delivering exceptional customer experiences and building...

  • Customer Service

    3 weeks ago

    Delhi, Delhi, India RankBloc Services Full time

    Job DescriptionCompany OverviewRankBloc Services is a digital marketing agency dedicated to helping businesses boost their rankings and enhance their online presence. We believe in translating clicks into customers and conversations into conversions. With a team of dedicated professionals, we strive for digital excellence and offer endless growth...

  • Customer Service Team Lead

    3 weeks ago

    Delhi, Delhi, India Sub-K IMPACT Solutions Ltd Full time

    Key Responsibilities:• Lead and manage a team of Customer Connect Executives to ensure optimal performance and high-quality service.• Oversee inbound and outbound calls/messages, ensuring smooth communication between customers and relevant departments. • Ensure timely escalation of issues to concerned departments and track follow-up actions.• Monitor...

  • Customer Service

    4 weeks ago

    Delhi, Delhi, India RankBloc Services Full time

    Company OverviewRankBloc Services is a digital marketing agency dedicated to helping businesses boost their rankings and enhance their online presence. We believe in translating clicks into customers and conversations into conversions. With a team of dedicated professionals, we strive for digital excellence and offer endless growth opportunities for our...

  • Service Excellence Representative

    3 days ago

    Delhi, Delhi, India MatchAwards Full time

    Job Description: We are looking for a highly skilled Customer Service Representative to join our team at MatchAwards. As a key member of our customer support team, you will be responsible for providing top-notch customer service and support. Our ideal candidate is a seasoned professional with a proven track record of delivering exceptional results. You will...

  • Team Leader Service Engineer

    3 days ago

    Delhi, Delhi, India TOMRA Full time

    Company DescriptionToday we are not utilizing resources in a sustainable way In fact the world is only 9 circular meaning much of the Earth s precious resources are only used once leaving huge untapped potential for more sustainable resource management TOMRA provides cutting-edge solutions for optimal resource productivity within the recycling ...

  • Customer Service Executive

    4 weeks ago

    Delhi, Delhi, India Vector Technics Full time

    Customer Service SpecialistJob Title:Customer Service specialistLocation:Hyderabad, India ( *Subject to changesJob Type:Full-TimeCTC:4-5 lakhs Per AnnumAbout the Role:Vector Technics is a leader in high-performance electric motors, propulsion systems, and motion control solutions, serving UAVs, robotics, defense, and industrial automation industries. Our...

  • Customer Service

    4 weeks ago

    Delhi, Delhi, India WSNE Consulting Pvt.. Ltd. - IT Full time

    Interface with customers via inbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and providing best in industry customer service. Roles & Responsibilities:- o Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. o Clarify customer requirements; probe for and...

  • Airline Customer Service Professional

    3 days ago

    Delhi, Delhi, India Titan Jet Care Service Limited Full time

    **Job Overview**Titan Jet Care Service Limited is a leading airline that values customer satisfaction and safety.We are seeking a skilled Flight Attendant to join our team.

  • Service Excellence Representative

    16 hours ago

    Delhi, Delhi, India Tensoten Services Full time

    Are you passionate about delivering exceptional customer experiences? Do you have strong communication and problem-solving skills? We're seeking a talented Customer Care Representative to join our team at Tensoten Services.As a Customer Care Representative, you will be responsible for:Responding to customer inquiries in a timely and professional manner,...

  • Iot & Connected Services Leader

    6 days ago

    Delhi, Delhi, India Tata Consultancy Services Full time

    Greetings from TATA Consultancy ServicesThank you for expressing your interest in exploring a career possibility with the TCS Family.Role:IOT & Connected Services LeaderExperience:24+ yearsLocation:Pune/Hyderabad/Mumbai/ChennaiBrief about the Unit:The IoT DE business unit is focused on transforming factories into digitally enabled, flexible and connected...

  • Customer Service

    6 days ago

    Delhi, Delhi, India Fabilicious Fashion Full time

    Job description Location: Remote / Work from Home Job Type: Full-TimeAre you passionate about fashion and e-commerce? Do you have a keen eye for detail and excellent customer service skills? Join Fabilicious, a premium Indian wear e-commerce store, as a Customer Service & E-Commerce Operations AssociateYour Role Will Include: Providing exceptional...

  • Ophthalmic Service Leader

    2 days ago

    Delhi, Delhi, India MantraCare Full time

    About Our Company:Eye Mantra Hospital is a leading eye care center committed to providing exceptional and compassionate ophthalmic services. With state-of-the-art technology and a team of highly skilled professionals, we are dedicated to delivering personalized care to our patients.We are seeking an experienced Sales Team Leader - Patient Care & Sales to...

  • Customer Service

    3 weeks ago

    Delhi, Delhi, India Fabilicious Fashion Full time

    Job description Location: Remote / Work from Home Job Type: Full-TimeAre you passionate about fashion and e-commerce? Do you have a keen eye for detail and excellent customer service skills? Join Fabilicious, a premium Indian wear e-commerce store, as a Customer Service & E-Commerce Operations AssociateYour Role Will Include: Providing exceptional customer...

Customer Service Excellence Leader

1 week ago

Delhi, Delhi, India Quality Council of India(QCI) Full time

About the Quality Council of India (QCI):

We are a leading autonomous body promoting quality awareness and excellence across industries through effective governance and collaboration.

Job Overview:

We are seeking an experienced Aviation and Customer Service Expert to lead projects focused on airport operations, regulatory compliance, and service quality enhancement.

This role involves working closely with airports, regulatory bodies, private aviation stakeholders, and government agencies to develop and implement quality assurance frameworks, service standards, and operational efficiency initiatives in the aviation sector.

Key Responsibilities:

  • Develop and execute project plans that align with client objectives, ensuring timely delivery and high-quality outcomes.
  • Collaborate with multidisciplinary teams to design and implement project strategies, goals, and outcomes.

Cross-Functional Collaboration & Strategic Planning:

  • Facilitate knowledge-sharing and synergy across various departments to optimize project execution and maximize impact.
  • Identify and leverage industry expertise to drive policy planning, regulatory compliance, and large-scale implementation of quality assurance programs.

Government & Industry Engagement:

  • Build strategic relationships with Government bodies, multilateral organizations, and private sector clients to drive policy planning, regulatory compliance, and large-scale implementation of quality assurance programs.
  • Coordinate stakeholder engagement and project execution to achieve sectoral development initiatives.

Process Optimization & Best Practices Documentation:

  • Document and implement best practices across the project lifecycle to enhance operational quality, efficiency, and scalability.
  • Develop and maintain robust knowledge management frameworks to ensure continuous improvement in execution models and methodologies.

Reporting & High-Impact Communication:

  • Develop and deliver comprehensive reports, presentations, and technical documents for internal and external stakeholders.
  • Ensure clarity, precision, and strategic insights in all client-facing engagements and knowledge dissemination efforts.

Business Development & Strategic Outreach:

  • Develop business proposals, advisory reports, and outreach materials that contribute to the organization's growth, partnerships, and service expansion.
  • Leverage industry expertise to identify new opportunities, build strategic relationships, and enhance QCI's role in quality standardization.

Qualifications and Experience:

Educational Background: Postgraduate degree in Aerospace/Aviation/Applied Physics/Systems Engineering/Industrial Engineering/MBA in Aviation Management/Operations Management or any equivalent qualification, or relevant certifications in the specified sector.

Experience: Minimum of 15 years of work experience including 5 years of experience in a field-related job and rest in a managerial capacity.