Experience Excellence as a High-Touch Ambassador

2 days ago


Meerut, Uttar Pradesh, India beBeeHospitality Full time ₹ 15,00,000 - ₹ 21,00,000

Job Title: Hospitality Liaison

Job Description:

Key Responsibilities:

  • Guest Experience Enhancement: Coordinate arrival and departure activities for high-profile guests to deliver exceptional service and create lasting impressions.
  • Information Provision: Oversee guest movements through the airport, collaborating with internal teams for seamless operations and tracking guest preferences via management systems.
  • Service Improvement Initiatives: Participate in initiatives aimed at enhancing service delivery and guest relations, gathering guest feedback to identify areas for improvement.
  • Crisis Management: Assist in managing guest-related incidents during crises by providing clear, calm information and directions to guests, following established protocols to ensure guest safety.
  • Efficient Passenger Flow: Manage the flow of passengers during peak times, special events, and interconnecting flights, ensuring that high-profile guests experience minimal delays.

Key Stakeholders:

  • Duty Manager - Guest Relations
  • Security Department
  • Terminal Ops Team
  • Customer Service Team
  • Facilities Team
  • Commercial Department
  • Finance
  • Marketing and Communications
  • Legal and Compliance
  • General Aviation Terminal
  • Airside / AOCC/ JCC
  • Pranaam Team
  • Landside Operations
  • GTB
  • Medical Team
  • Cargo Team
  • Admin Team

Qualifications and Requirements:

  • Bachelor's degree in Hospitality Management or a related field.
  • Minimum 2-5 years of experience in hospitality/public relations/luxury service industry.


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