Donation Data Specialist

2 days ago

Malappuram, Kerala, India beBeeData Full time ₹ 9,00,000 - ₹ 12,00,000

Are you a detail-oriented professional with excellent communication skills? We are seeking a Donor Processing Coordinator to join our team.

The ideal candidate will provide exceptional customer service to donors through multiple communication channels. They must be able to research and respond to queries, complaints, and concerns related to administration and compliance requirements within a timely manner.

This position involves coordinating with various teams on donor entry, quality control queues, and recognition processing. The successful candidate will also support the promotion and development of initiatives through effective communication methods.

Key Responsibilities

  • Process donation and recognition information via data entry, assembling documentation, and linking it with payment data. Conduct quality assurance on all India donation data entry and ensure data integrity by generating reports, reviewing entries, and conducting research in various databases.
  • Resolve donor processing product or service issues by clarifying the issue, determining the cause, and selecting/relay best solutions to resolve them.
  • Communicate effectively with stakeholders to resolve concerns within set turn-around times.
  • Ensure monitoring reports (MIS) are accurate and submitted in a timely manner, including vendor MIS.
  • Maintain current awareness of industry best practices by researching and analyzing NGOs as required.
  • Evaluate and implement appropriate legal, financial compliance, and audit requirements. Execute ad hoc reports as directed.
  • Data Management Skills: Ability to handle and organize large datasets across multiple rows and columns efficiently, create and manipulate Pivot Tables, apply consistent formatting, use rules for conditional formatting, basic data analysis to perform calculations, filter data, identify and compute percentages for comparisons and other metrics.

Requirements

  • Bachelor's or master's degree in a relevant field, such as business administration, social services, etc.
  • Minimum 3-5 years of related experience (office 365, account receivables administration, grants, etc.)
  • Ability to learn new processes and adapt to changing priorities quickly.
  • Comfort with operating in multiple databases with comprehension and accuracy.
  • Proficiency in MS Excel and attention to detail.

Achieve Success

We offer a competitive compensation package and opportunities for growth and development.

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