Operation Management Specialist

4 days ago

Hyderabad, Telangana, India beBeeOperations Full time ₹ 8,00,000 - ₹ 15,00,000

Our mission is to deliver exceptional customer experiences across multiple industries.

We are committed to capturing hearts and making a real difference by resolving the root cause of business problems. At the core, we strive to understand client requirements through empathy and provide scalable and sustainable solutions.

In less than a decade, we have made significant strides in streamlining cafeteria operations globally through cutting-edge technology. Our global presence across 17 countries enables us to serve clients and users wholeheartedly. We are relentless in solving the key insight of "how do we make people feel their best every day"

Our work culture resonates with humility and hard work, which shows in our growth trajectory projection.

Job Overview

The Operations Executive will be responsible for managing and optimizing daily operations to ensure efficiency, quality, and alignment with the organization's overall strategic goals.

Key Responsibilities
  • Promote the utilization of digital platforms, communicate benefits and convenience of the SmartQ ordering app, including associated offers.
  • Drive adoption by assisting in downloading and using the app, providing training, and supporting those without the app to order and pay through various payment wallets.
  • Engage daily with food partners to update menu items, coordinate with the tech team to reflect changes on the app, and ensure timely push notifications and banner displays.
  • Conduct Cafe LENS and hygiene checklists, perform hourly governance checks on LENS, and address issues while reporting incidents, accidents, and near misses to the reporting manager.
  • Foster a positive work culture and ensure timely, high-quality service. Gather feedback from employees and clients at cafeterias regularly.
  • Ensure compliance with company and statutory requirements for displays, counters, and service areas. Oversee cafeteria counters to ensure adherence to laid-out OSPs (Operating Standard Procedures).
  • Inspect work areas during and after use, ensuring proper waste disposal. Maintain Health, Safety, and Environment (HSE) and temperature records, reporting any variances.
  • Ensure equipment operates according to Equipment Safety Work Procedures (ESWP) and report any downtime to relevant departments.
  • The candidate will be required to work six days a week.
Requirements
  • Passionate about delivering top-notch service to both clients and employees. Possess strong communication skills in English and the local language, ensuring a positive experience for all with a positive attitude.
  • Tech-savvy with basic computer knowledge, a passionate learner, and characterized by honesty and integrity.
  • A team player with the ability to lead and manage food partner employees, demonstrating self-motivation to take initiatives.
  • A graduate with a preference for holding a minimum craft course certification in Hospitality.
  • Requires a minimum of 0-1 year of relevant experience.

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