E-Commerce Customer Experience Specialist

2 weeks ago


Kerala, India Jos Alukkas Full time

About the Opportunity:

We are looking for an experienced eCommerce Customer Experience Specialist to join our team at Jos Alukkas. The ideal candidate will have excellent communication skills and be able to handle customer inquiries in a professional and efficient manner.

Key Responsibilities:

  • Guide the sales team to achieve business objectives
  • Handle inbound and outbound customer calls professionally and efficiently
  • Address customer inquiries, resolve issues, and provide appropriate solutions
  • Document sales interactions in Salesforce and escalate complex issues to relevant departments
  • Ensure prompt and accurate follow-up on customer queries to maintain high customer satisfaction levels

Requirements:

The estimated salary for this role is ₹650,000 - ₹850,000 per annum, depending on experience. Desired Skills and Experience:

  • Sales, E-Commerce, Business-to-Business (B2B), amazon, Flipkart, Digital Marketing

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