Senior Operations Director

1 day ago

Rajkot, Gujarat, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Title: Senior Operations Director

We are seeking a seasoned and strategic leader to join our organization as Senior Operations Director.

This role serves as the primary point of contact for internal and external stakeholders, ensuring alignment with contractual obligations and operational excellence.

Key Responsibilities:

  • Operational Leadership
    • Lead operational improvements across business verticals, optimize resource allocation, and track progress against defined business goals.
  • Domain Expertise
    • Strengthen domain capabilities through continuous improvement and talent development.
  • Strategic Planning
    • Develop strategies aligned with growth objectives. Lead cross-functional planning for budgets, expansion, service design, operational costs, and hiring.
  • Business Growth
    • Collaborate with Sales & Marketing teams to support and drive business expansion.
  • Innovation & Value Addition
    • Lead innovation initiatives and other value-added efforts in partnership with clients.
  • P&L Management
    • Manage the P&L for business operations, including the development and execution of strategic plans to drive profitability and growth.
  • Team Management
    • Oversee large, high-performing teams. Enhance organizational efficiency, build scalable processes and infrastructure, and align delivery capabilities with pipeline demand.
  • Client Satisfaction
    • Act as the 'Voice of the Customer' by building strong client relationships and ensuring high levels of satisfaction.
  • Best Practices
    • Develop, share, and implement best practices across service offerings and domains.
  • Compliance
    • Ensure full compliance with regulatory requirements and internal standards.

Requirements:

  • Experience
    • 15+ years of experience in operations within a BPO/Outsourcing space in customer service domain, with at least 3+yrs supporting US Telecom in messaging domain.
  • Industry Knowledge
    • Strong understanding of business trends, emerging technologies, and industry best practices.
  • Analytical Acumen
    • Ability to streamline complex processes and make data-driven decisions.
  • Leadership
    • Proven success in leading large teams (HC of 500+ FTEs), attracting and developing talent, and fostering a high-performance culture.
  • Performance Management
    • Demonstrated ability to improve performance across quality, efficiency, and effectiveness metrics, consistently meeting or exceeding SLAs.
  • Business Growth
    • Track record of driving performance and scaling operations in a matrix-driven organization.
  • Stakeholder Engagement
    • Strong internal and external stakeholder management skills, with excellent communication, negotiation, and conflict resolution abilities.
  • Education
    • MBA or Postgraduate degree preferred.
What We Offer:

Our organization is committed to providing opportunities for career growth and professional development. As a Senior Operations Director, you will be part of a dynamic team that values innovation, collaboration, and customer satisfaction.

Join us in this exciting opportunity to shape the future of our organization and contribute to our mission of delivering exceptional results and services to our clients.

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