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Experienced ServiceNow Solutions Architect

2 weeks ago

Nashik, Maharashtra, India beBeeSenior Full time

Job Title: Experienced ServiceNow Solutions Architect

We are seeking a highly skilled and experienced ServiceNow Solutions Architect to lead the architectural strategy, solution design, and roadmap planning for ServiceNow implementations and enhancements in customer-facing domains.

The ideal candidate will have deep expertise in Customer Service Management (CSM), Field Service Management (FSM), and Sales/CRM-related processes. They will be responsible for leading the architectural design and end-to-end implementation of ServiceNow CSM, FSM, and Sales solutions.

Key Responsibilities:
  • Lead architectural design and implementation of ServiceNow solutions
  • Design scalable solutions leveraging ServiceNow's best practices, ensuring domain separation, security, and performance
  • Collaborate with business stakeholders to gather requirements, define target architectures, and translate them into technical designs
  • Design and oversee integrations between ServiceNow and CRMs, ERPs, and external vendor systems
  • Define data models, service catalogs, workflows, virtual agent experiences, and customer/partner portals
  • Guide development teams during implementation, ensuring alignment with architectural standards
  • Evaluate new ServiceNow features and plugins and propose adoption plans
Requirements:
  • 8+ years of hands-on ServiceNow experience, with specialization in at least two: CSM, FSM, or Sales CRM modules
  • Proven experience as an architect on large-scale ServiceNow transformation projects
  • Strong understanding of:
  • CSM Data Model
  • FSM Components
  • Customer/Partner Portals and lead/opportunity lifecycle
  • Domain separation, security model, and scoped applications
  • Experience with Flow Designer, IntegrationHub, REST/SOAP APIs, MID Servers
  • Experience integrating with Custom portal and Portal, Angular JS, Java script and HTML, CSS
  • Deep understanding of ITOM/CMDB, Virtual Agent, and Performance Analytics as they apply to CSM/FSM
  • Ability to lead technical workshops, create HLD/LLD documentation, and provide architectural governance
  • Certified in:
  • ServiceNow Certified System Administrator
  • ServiceNow Certified Implementation Specialist – CSM / FSM
  • ServiceNow Certified Application Developer (preferred)
  • Strong analytical and communication skills
  • Experience mentoring ServiceNow developers and junior DEV
  • Customer-oriented with a strong sense of ownership and accountability
  • Ability to thrive in dynamic, fast-paced environments with multiple stakeholders