Cooperative Ambassador

Job Title: Community Manager

We are seeking a skilled professional to play a key role in building and nurturing a vibrant, collaborative community.

About the Role:

• This is an opportunity to work independently and as part of a team in a fast-paced environment.

Key Responsibilities:Member Relations

• Serve as the primary point of contact for members, ensuring all their needs are met in a timely manner.
• Address member inquiries and resolve issues quickly to maintain high satisfaction levels.
• Build and nurture strong relationships with members by actively understanding their requirements and feedback.

Tours & Onboarding

• Conduct tours for potential clients, showcasing the facilities, amenities, and membership options.
• Lead the onboarding process for new members by providing orientation and helping them integrate smoothly into the community.

Community Development & Engagement

• Plan and organize networking events, workshops, and social gatherings to encourage collaboration.
• Facilitate meaningful connections and collaborations among members to strengthen the community.
• Foster an inclusive, positive, and supportive culture that celebrates diversity and engagement.

Space & Operations Management

• Oversee day-to-day space operations, including reservations, vendor coordination, and resource allocation.
• Ensure that the space remains clean, fully functional, and well-maintained at all times.
• Manage membership contracts, invoicing, and record-keeping to ensure smooth operations.

Marketing & Promotion

• Collaborate with the marketing team to design and execute campaigns that attract new members.
• Actively promote events, programs, and community updates through various communication channels.
• Support strategies aimed at boosting awareness, driving engagement, and improving member retention.

Reporting & Analytics

• Track and analyze data related to occupancy, space utilization, and member satisfaction to measure performance.
• Prepare detailed reports and share insights with management to support decision-making and operational improvements.

Conflict Resolution

• Proactively identify and address member concerns with empathy and professionalism.
• Mediate conflicts and resolve disputes in a constructive manner to maintain a respectful and harmonious environment.

Requirements:

• Strong communication and interpersonal skills to build relationships with diverse members and create a welcoming community.
• Organizational skills to manage operations and events of the space.
• Knowledge of industry trends, community management best practices, and facility management.
• Good communication and interpersonal skills, including spoken and written English.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proactive mindset with ownership and responsibility for assigned work.

Perks & Benefits:

• Mentorship opportunities under senior professionals.
• Competitive salary package.
• Networking opportunities through industry events.
• Generous leave policy (vacation, sick, and personal days).
• Career growth and professional development opportunities.

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