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French Technical Support Specialist

2 weeks ago


Hyderabad, Telangana, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 13,00,000
Technical Support Specialist RoleAbout the Position

We are seeking a skilled professional to provide technical support to users in French, troubleshooting issues and ensuring customer satisfaction. This role requires excellent communication and customer service skills in both French and English.

Key Responsibilities:
  1. Provide first and second-level IT support to users via phone, email or chat in French and potentially English.
  2. Troubleshoot a wide range of hardware, software and network issues.
  3. Escalate complex problems to the appropriate support teams.
  4. Maintain detailed records of issues and resolutions within the IT Service Management (ITSM) system.
  5. Communicate clearly and effectively with users regarding issue status and resolution, providing updates and guidance.
  6. Ensure a positive and helpful experience for all users, demonstrating excellent customer service skills.
  7. Contribute to the knowledge base by documenting common issues and their solutions.
  8. Meet or exceed Service Level Agreements (SLAs) for incident resolution and response times.

Please note that this is a night shift role only.