Senior Quality Assurance Manager

5 days ago


Gurgaon, Haryana, India IGT Solutions Full time

Company Overview

IGT Solutions, a leading provider of innovative solutions, is seeking an experienced Senior Quality Assurance Manager to join our team in Gurgaon.

Job Summary:

We are looking for a highly skilled and motivated individual to lead our Quality Assurance team and drive improvement objectives. The successful candidate will have strong supervisory skills, excellent written and verbal communication skills, and the ability to analyze and report trends in Agents/Process performance.

About the Role

This is a key leadership position that requires a strong focus on quality management, people management, and client/stakeholder management. As a Senior Quality Assurance Manager, you will be responsible for managing a team of Quality Evaluators and Team Leaders, facilitating the sharing of best practices, and implementing corrective action plans as required. You will also participate in quality systems improvement activities using six sigma methodologies and recommend initiatives to improve transaction Quality through new quality tools and motivational strategies.

Key Responsibilities

  • Manage a team of Quality Evaluators and Team Leaders to aligned processes
  • Analyze and Report Trends in Agents/Process performance
  • Implement corrective action plans as and when required
  • Participate in quality systems improvement activities using six sigma methodologies
  • Recommend initiatives to improve transaction Quality through new quality tools and motivational strategies
  • Dip check compliance - Weekly basis
  • Calibration compliance - Weekly basis
  • Weekly and Monthly reports - Weekly and Monthly basis

Requirements

To succeed in this role, you will need:

  • Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT)
  • Strong supervisory skills with an eye for detail. Result Oriented.
  • Excellent written and verbal communication skills in English.
  • Organized and Methodical.
  • Target and deadline driven.
  • Solid understanding of MS Office (Specially Excel, Word and PPT)
  • Knowledge of all QC Tools like Pareto, Six Sigma. FMEA, SIPOC etc.

Benefits

IGT Solutions offers a competitive salary range of INR 15,00,000 - 20,00,000 per annum, depending on experience and qualifications. Other benefits include health insurance, flexible working hours, and opportunities for professional growth and development.



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