Quality Assurance Specialist

3 weeks ago


Chennai, Tamil Nadu, India Guidehouse Full time
{"What We Are Looking For": "We are seeking a highly motivated and detail-oriented Quality Analyst to join our team at Guidehouse. As a Quality Analyst, you will be responsible for assessing the quality of cases worked by analysts and ensuring that they are worked in accordance with guidelines, policies, and procedures.", "Key Responsibilities": "
  • Perform quality checks of cases reviewed by analysts.
  • Provide constructive feedback to analysts based on quality scores.
  • Counsel and train analysts whenever necessary to ensure improvement in quality of cases worked.
  • Maintain log of feedbacks / quality scores / process updates.
  • Prepare and analyze quality reports and share findings with the management group.
", "Requirements": "
  • Strong interpersonal skills.
  • Ability to develop strong and productive work relationships with others (i.e. peers, management, etc.).
  • Excellent organizational and time management skills.
  • Excellent research skills, including experience with financial intelligence software.
  • Advanced proficiency in Microsoft Word, Excel, Access, PowerPoint, and Outlook.
  • Strong written, analytical, and communication skills.
  • Willingness to work in extended shifts, weekends/holidays, and night shifts (work as per the project requirements to meet the project goals).
", "What We Offer": "Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.", "Language": "en"}

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