ServiceNow Solutions Architect

3 days ago

Surat, Gujarat, India beBeeTechnical Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
ServiceNow Technical Lead

The ServiceNow Technical Lead is responsible for overseeing a team of ServiceNow professionals, managing incoming work, assigning tasks, and serving as the primary point of contact for customers to ensure their needs are met.

This role requires a blend of technical expertise, leadership skills, and customer-facing communication to deliver high-quality solutions on the ServiceNow platform.

Key Responsibilities:
  • Prioritize, organize, and manage incoming ServiceNow-related tasks, ensuring timely delivery.
  • Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.
  • Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.
  • Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.
  • Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.
  • Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.
  • Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.
  • Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.
  • Work closely with cross-functional teams to align ServiceNow solutions with organizational goals.

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