E-commerce Operations Coordinator

7 days ago


PunePimpriChinchwad Area, India EMotorad Full time

**About Us at EMotorad**

We are a dynamic e-commerce company seeking a detail-oriented E-commerce Operations Coordinator to manage day-to-day operations across various online marketplaces. This role requires excellent problem-solving skills and the ability to collaborate effectively with cross-functional teams.

Key Responsibilities:

  • Listings & Catalog Management:
    • Create, update, and maintain product listings across e-commerce platforms.
    • Fix errors and ensure all listings comply with platform guidelines and standards.
  • Orders & Inventory Management:
    • Manage order processing and oversee after-sales support with quality checks.
    • Monitor inventory levels to avoid stockouts or overstocking situations, ensuring optimal stock management.
  • Shipment Planning:
    • Plan and coordinate timely, cost-effective shipping strategies.
    • Monitor shipments, including FC inbounds, and promptly resolve any delivery issues.
  • Performance Tracking:
    • Track and analyze platform metrics such as sales, customer feedback, and account health.
    • Handle buyer/seller messages effectively to maintain strong customer relationships.
    • Provide regular performance reports with actionable insights to stakeholders.
  • Problem-Solving:
    • Address customer concerns, returns, and platform disputes efficiently.
    • Collaborate with marketplace support teams to resolve account, listing, or operational issues.

Requirements:

  • Bachelor's degree in Business, Marketing, or a related field.
  • 1–3 years of experience in managing e-commerce operations or marketplace accounts.
  • Proficiency in working with e-commerce platforms (Amazon, Flipkart, etc).
  • Strong analytical skills with the ability to generate actionable insights.
  • Excellent communication and organizational skills.
  • Proactive approach to problem-solving with a customer-first mindset.

What We Offer:

  • An opportunity to work in a dynamic and fast-paced e-commerce environment.
  • Exposure to multiple marketplaces and the chance to contribute to growth strategies.
  • A collaborative and supportive team culture.

The estimated annual salary for this role is $60,000 - $80,000, depending on experience and qualifications.



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