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Senior Software Engineering Manager

2 weeks ago

Chennai, Tamil Nadu, India Amazon Full time

About the Role

The Amazon Alexa Daily Essentials team is seeking a seasoned engineering manager to lead our support engineering team. As a key member of our leadership team, you will be responsible for managing a growing team of software engineers, driving process improvements, and ensuring day-to-day operational efficiency.

Responsibilities include:

  • Direct management of a team of 8+ support engineers
  • Process and service improvements
  • Monitoring and improving day-to-day operational efficiency
  • Planning and project management for software within the team
  • Enhancing and maintaining a best-of-class engineering team
  • Management of resources across teams
  • Driving smaller scope development projects and building custom tools

About You

We are looking for an experienced engineering manager with a track record of driving projects to improve software development/business/customer service support-related processes. You should have strong technical skills, a strong metrics focus, a customer-focused approach, and experience leading multi-functional teams.

Key qualifications include:

  • 7+ years of engineering experience
  • 3+ years of engineering team management experience
  • 8+ years of leading the definition and development of multi-tier web services experience
  • Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle
  • Experience partnering with product or program management teams
  • Experience designing or architecting new and existing systems
  • Experience in communicating with users, other technical teams, and senior leadership
  • Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers