SAP S4HANA Support Specialist
1 month ago
As a key member of our SAP Product Support team, you will be responsible for providing top-notch support to our customers who utilize SAP S4HANA Procurement module. Your primary focus will be on resolving issues related to logistics, inventory management, invoice verification, purchasing, and configuration tasks.
Key Responsibilities:- Analyze and resolve customer issues in a timely and efficient manner
- Perform root cause analysis and provide effective solutions for customer problems
- Provide direct technical assistance to customers via our Customer Service System
- Experience in Logistics, MM / SAP S/4HANA Sourcing & Procurement
- Experience with SAP ERP Systems
- ABAP Programming skills
- Experience in cloud computing is a plus
- Strong problem-solving, organizational, and analytical skills
- Proven ability to manage multiple tasks or projects with changing priorities
- Knowledge of logistics and production processes is an advantage
- Strong ability to capture a complete and accurate problem/symptom description of reported issues
- Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns
- Exceptional written and oral communication skills
- Can-do attitude and team player
- Pursuing Bachelor's Degree or Master's degree in Computer Science, Software Engineering, or any Engineering discipline
- Any prior experience in Support, Consulting, or IT will be preferred
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