Solutions Implementation Manager

4 weeks ago

Bengaluru, Karnataka, India Trustonic Full time
About the Role

We are seeking a highly skilled Solutions Implementation Manager to join our team in India. As a key member of our Solution Delivery team, you will play a critical role in driving successful commercial outcomes within your assigned territory.

Key Responsibilities
  • Regional & Customer Engagement: Collaborate with the Sales team to support customer needs, conduct product demonstrations, and translate complex customer requirements into actionable solutions.
  • Initiation & Planning: Lead project kick-offs, assess project feasibility, gather requirements, and develop comprehensive project plans, including scope, objectives, task prioritization, and success criteria.
  • Execution & Delivery: Manage client expectations, drive project schedules, configure and test solutions, and ensure successful delivery and handover to in-life management.
  • Reporting & Communication: Maintain clear communication with customers and internal teams, providing regular updates on project progress and risks.
  • In-Life Customer Engagement: Engage with customers post-delivery, addressing issues, identifying risks and opportunities, and collaborating with various teams to ensure customer success and explore new opportunities.
Requirements
  • Extensive experience in working with secure systems.
  • Technical experience in a SaaS-based company.
  • Demonstrable customer-facing experience, planning for, and executing multiple complex customer rollouts using a limited number of resources.
  • Domain expertise or experience of working with the telecom industry and device manufacturers is highly desirable.
  • Ability to create end-to-end designs that span multiple domains and technologies.
  • Ability to work with international customers, and with colleagues based at different locations.
  • Ability to problem-solve any challenge with creativity, organization, and patience.
  • Strong interpersonal communication skills with expertise in distilling complicated topics to a broader internal and external audience.
  • Strong influencing, negotiation, and mediation skills.
  • Ability to motivate and drive focus for internal/external people not under direct reporting.
  • Fluent English, both written and spoken.
Desirable Skills
  • Wrike or similar project management tools.
  • Microsoft Office tools.
  • Experience working with Android.
About You
  • A high degree of natural ability to be organized and organize others.
  • Customer-centricity – empathy.
  • Strong ability to multitask and thrive in a timeline-driven environment.
  • Curious – inquisitive and proactive mindset.
  • Capability to look at the big picture and quickly identify levers and challenges.
  • Tenacious with a problem-solving approach.
  • Able to thrive in a dynamic, constantly evolving, small team environment.
  • Prepared to invest whatever effort is required to get the job done.
  • Good creative intelligence.
  • Rigorous and autonomous.
Qualifications
  • Undergraduate degree or equivalent level of skill, experience, and knowledge in Computer Science and Information & Technology.

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