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Senior Technical Operations Engineer
2 weeks ago
At NTT DATA, we're committed to helping our clients innovate and transform for long-term success. As a Senior Technical Operations Engineer, you'll play a critical role in delivering exceptional service to our clients by proactively identifying and resolving complex technical incidents and problems.
About the RoleThe Managed Services Cross Technology Engineer (L3) is a seasoned engineering position responsible for providing top-notch services to clients. This role involves pre-emptive service incident and resolution activities, product reviews, operational improvements, and quality assurance to maintain a high level of service to clients.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. As a Senior Technical Operations Engineer, you'll be responsible for managing tickets of high complexity, conducting advanced tasks, and providing resolutions to a diverse range of complex problems.
This position requires considerable judgment and independent analysis within defined policies and practices. You'll apply analytical thinking and deep technical expertise to achieve client outcomes while coaching and mentoring junior team members across functions.
The Managed Services Cross Technology Engineer (L3) focuses across two or more technology domains such as Cloud, Security, Networking, Applications, and/or Collaboration and may also contribute to/support on project work as and when required.
