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International Voice Process Associate
3 weeks ago
About Us:
As a leading global provider of customer service solutions, Firstsource is dedicated to delivering exceptional service to our international clients. Our commitment to innovation, collaboration, and customer satisfaction has earned us a reputation as a trusted partner in the industry.
Job Title: International Voice Process Associate
Job Description:
The International Voice Process Associate will play a critical role in handling inbound and outbound calls, providing solutions to customers, and ensuring high levels of satisfaction. This individual will be responsible for managing customer queries, resolving complaints, and assisting with various tasks in a professional and timely manner.
Key Responsibilities:
- Resolve customer complaints and issues via phone calls.
- Provide accurate and timely information to customers regarding products and services.
- Meet daily/weekly performance targets such as call handling time and customer satisfaction score.
- Collaborate with internal teams to resolve complex issues and ensure smooth service delivery.
Requirements:
- At least 6 months of experience in international voice process.
- Strong communication skills with an excellent command of English.
- Ability to work in a fast-paced environment and handle a high volume of calls.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work in a global, fast-paced environment.
- Professional growth and career advancement opportunities.
