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Digital Transformation Professional

3 weeks ago

Solapur, Maharashtra, India beBeeDigitalTransformation Full time ₹ 90,00,000 - ₹ 1,20,00,000
Digital Transformation Leader

We are seeking a seasoned Digital Transformation Leader to drive strategic initiatives and foster seamless customer engagement.

  • Develop and implement digital strategies that align with business objectives, enhancing customer experience and driving operational efficiency.
  • Manage and optimize digital channels, leveraging data analytics to boost customer satisfaction and efficiency.
  • Collaborate with cross-functional teams to integrate AI, automation, and emerging technologies, ensuring streamlined processes and improved outcomes.

Required Skills:

  • 5+ years of experience in digital strategy, operations, or customer experience.
  • Strong knowledge of call center tools, platforms, and KPIs.
  • Hands-on experience with CRM systems (Salesforce/Zendesk), analytics tools, and automation platforms.
  • Excellent communication, leadership, and problem-solving skills.

Preferred Qualifications:

  • Background in B2C/B2B customer service environments.
  • Certifications in Digital Marketing, Agile, or CX tools.

This role offers the opportunity to drive meaningful change and improve customer experiences through innovative digital solutions. If you're passionate about leveraging technology to transform business outcomes, we encourage you to apply.