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IT Operations Specialist

2 weeks ago

Bengaluru, Karnataka, India SAP Full time
About Enterprise Cloud Services

Enterprise Cloud Services (ECS) is a service area within SAP that focuses on improving customer experience with HANA Enterprise Cloud and ensuring at least 99.99% availability, faster turn-around time, best-in-class quality with ambitious SLAs.

Job Overview

We are seeking an IT Technology Sr Consultant to join our Incident Management team in Bengaluru, India. As a key member of our team, you will be responsible for supporting incident management in the Managed Cloud Delivery environment.

Key Responsibilities:
  • Resolving incidents including major incidents, production and non-production systems, and analysis of the problem to find a permanent fix
  • Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support
  • Ready to work in shifts and weekends, with no night shift
  • Presentation to senior management on incident trend analysis and action plan
  • Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLAs
Requirements

To succeed in this role, you will need:

  • 3-7 years of work experience working knowledge in Basis, NetWeaver, Business Objects, Business Objects Data Services, etc.
  • SAP NetWeaver Certified Technology Consultant
  • ITIL Foundation certified
  • Project member in an international environment and able to work effectively in international and virtual teams
  • Capable in technical documentation and creation of knowledge-based assets (KBAs)
  • Customer-centric
  • Continuous learner and faster adopter of new technology, process
  • Analytical and solution-oriented thinker
  • Expert-grade communicator with good networking skills
  • Willing to work during APJ, EMEA working hours
  • Work experience in dealing with customer incidents
  • Working knowledge in UNIX, Linux environment, HANA DB, Sybase ASE, DB2 databases
  • Good Knowledge of Network and Storage
  • BASIC/Intermediate knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
  • Exposure to ITIL framework
  • Experience of safeguarding Customer relationship
  • BE, B Tech, MCA from a well-reputed institute