Senior Patient Services Support Leader
24 hours ago
Job Title: Senior Patient Services Support Leader
Job Summary: We are seeking a highly motivated and experienced Patient Services Support Leader to join our team at EVERSANA. The ideal candidate will have a strong background in Salesforce Health Cloud support and a proven track record of leading high-performing teams.
Key Responsibilities:
- Lead and manage a team of Salesforce, Java, and Microsoft CRM support specialists
- Collaborate with business stakeholders to understand their support needs and expectations
- Develop and implement a comprehensive support strategy aligned with ITIL best practices
- Establish and maintain clear escalation processes for complex issues
- Define and track key performance indicators (KPIs) to measure support team effectiveness and user satisfaction
Requirements:
- Minimum of 5 years of experience in Salesforce support, with a strong focus on the Health Cloud platform
- Minimum of 10 years proven experience leading and managing a team of support professionals
- In-depth knowledge of ITIL processes and methodologies
- Experience with Pharmacy Systems, Salesforce Health Cloud and knowledge of incident, problem, and change management
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Sr Manager
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