Senior Patient Services Support Leader

24 hours ago


Pune, Maharashtra, India EVERSANA Full time

Job Title: Senior Patient Services Support Leader

Job Summary: We are seeking a highly motivated and experienced Patient Services Support Leader to join our team at EVERSANA. The ideal candidate will have a strong background in Salesforce Health Cloud support and a proven track record of leading high-performing teams.

Key Responsibilities:

  • Lead and manage a team of Salesforce, Java, and Microsoft CRM support specialists
  • Collaborate with business stakeholders to understand their support needs and expectations
  • Develop and implement a comprehensive support strategy aligned with ITIL best practices
  • Establish and maintain clear escalation processes for complex issues
  • Define and track key performance indicators (KPIs) to measure support team effectiveness and user satisfaction

Requirements:

  • Minimum of 5 years of experience in Salesforce support, with a strong focus on the Health Cloud platform
  • Minimum of 10 years proven experience leading and managing a team of support professionals
  • In-depth knowledge of ITIL processes and methodologies
  • Experience with Pharmacy Systems, Salesforce Health Cloud and knowledge of incident, problem, and change management

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