Cloud Infrastructure Engineer
6 days ago
SAS SaaS Cloud Operations Specialist
As a SAS SaaS Cloud Operations Specialist, you will be working with cross-functional teams and technical leaders across SAS to innovate, operate, and automate SAS's Software as a Service offerings.
This role requires collaboration with SaaS development teams to integrate the operator experience into the development cycle, improving reliability and reducing operational costs.
Responsibilities include:
- Providing daily operational support for SaaS offers, responding to incidents, executing changes, and deploying updates.
- Collaborating with SAS R&D to define, document, and communicate SaaS operator requirements, driving software enhancements and reducing manual toil.
- Managing the customer lifecycle from initial deployment, onboarding, upgrades, and off-boarding.
- Innovating using automation, tooling, or scripting in Azure environments to deliver improvements in availability, scalability, and cloud infrastructure provisioning.
- Performing Root Cause Analysis collaboratively with SAS R&D in support of problem management.
- Integrating Azure cloud services into SaaS offerings to increase service value and reduce costs.
Requirements:
- Bachelor's degree in Computer Science or related field, or equivalent experience.
- 2+ years of experience in supporting customer-facing cloud environments, hosting services, highly available, resilient applications, and/or related activities.
- 2+ years of experience in a scripting or software development language such as Python, Groovy, Bash, Ruby, Perl, Java, Go, Camel.
- Understanding of web-based systems and the concepts behind cloud solutions.
- Experience with Azure, AWS, GCP, or similar cloud products and infrastructure.
- Understanding of container technologies such as Docker and Kubernetes.
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