Problem Solving Expert for Android and iOS

6 days ago


Bengaluru, Karnataka, India Tech Mahindra Full time

Tech Mahindra is seeking a highly skilled Problem Solving Expert to join our team in Bangalore, India. As a key member of our support team, you will be responsible for resolving technical issues related to Android and iOS applications.

About the Role:

We are looking for an individual with 5+ years of experience in customer support and triaging, who can work effectively in a collaborative environment. The ideal candidate will have expertise in Android stack and iOS technology, as well as experience with distributed systems and basic Linux operation skills.

Key Responsibilities:

  • Collecting missing information and reviewing logs to resolve user queries efficiently.
  • L1.5 support, including first-level triaging to identify problem areas and developing playbooks based on user reports.
  • Define triaging metrics and create dashboards to measure collaboration model efficiency.
  • Familiarity with Android/iOS App development and testing is essential.

Requirements:

  • Master's degree in Computer Science or related field.
  • 5+ years of experience in customer support and triaging, preferably in a tech firm.
  • Expertise in Android stack and iOS technology.
  • Familiarity with distributed systems and basic Linux operation skills.

Bonus: Our competitive salary package includes a base salary of approximately ₹10 lakhs per annum, plus benefits such as medical insurance, retirement plan, and paid time off.

Apply Now: If you're passionate about solving complex problems and working collaboratively, apply today and take the next step in your career journey



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