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Customer Support Specialist

1 month ago

Coimbatore, Tamil Nadu, India Sisco Jobs Full time
Customer Support Specialist

We are seeking a highly skilled Customer Support Specialist to join our team in the technology industry. The ideal candidate will have 13 years of experience in customer support or a related field. The main responsibilities include providing excellent customer service, resolving customer issues, and maintaining customer satisfaction.

Key Responsibilities:
  • Provide exceptional customer support via phone, email, and chat
  • Resolve customer inquiries and issues in a timely and professional manner
  • Maintain a high level of customer satisfaction and retention
  • Collaborate with other teams to ensure customer needs are met
  • Identify and escalate priority issues to the appropriate channels
  • Keep accurate records of customer interactions and transactions
Requirements:
  • 13 years of experience in customer support or a related field
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Customer-oriented approach
  • Ability to work well in a team
  • Proficiency in using customer support software and tools