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Travel Operations Coordinator
3 weeks ago
We are seeking a skilled Travel Operations Coordinator to join our rapidly growing Global Operations and Service team. As a key member of this team, you will play a crucial role in delivering exceptional customer support and driving business growth.
Responsibilities:- Assist travelers with best-in-class travel support through multiple contact channels.
- Maintain extensive supplier, destination, and system knowledge.
- Analyze customer needs quickly and accurately, identifying urgency and persona.
- Offer precise information for hotel, flight, car, and rail bookings as required.
- Support users in self-service of the Navan platform and app where possible.
- Respond to customers within SLA expectations and requirements.
- Follow company and customer travel and expense procedures, as well as global compliance procedures.
- Provide regular feedback to stakeholders on goal progress and key performance indicators.
- Participate in team meetings to stay updated on new product launches, supplier updates, and industry changes.
- 4+ years of experience in TMC/BT Consultant Role covering all supplier products (air, rail, and hotel).
- 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level - MANDATORY REQUIREMENT.
- IATA accreditation (WWAFT/WAII/BA2).
- Customer Service experience within a contact center or customer-facing role.
- Tech-savviness in Gmail, Zendesk, Slack, Salesforce, and internal travel customer service platform.
- Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings, and weekends).
- Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.
- An empathetic disposition with the ability to maintain a professional attitude at all times.
- An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries.
- A skilled communicator with excellent verbal and written communication skills.
- A team player who thrives in collaborating, giving, and receiving feedback, and lifting others up.
- An interest in travel with a basic understanding of world geography.
