Patient Care Operations Director

2 days ago

Rajahmundry, Andhra Pradesh, India beBeeHealthcare Full time ₹ 20,00,000 - ₹ 25,00,000
Lead Patient Care Services Manager

We are seeking an exceptional individual to lead and manage our Outpatient and Inpatient services with a focus on operational excellence and patient satisfaction.

Job Description:

  • Develop and implement standardized processes for Front Office, Admission, and Discharge operations.
  • Ensure effective manpower planning and optimal deployment across all patient care areas.
  • Plan and coordinate for the future expansion and growth of the department.
  • Collaborate closely with clinical, diagnostic, and treatment teams to deliver a seamless patient experience.
  • Supervise front office operations and staffing on a daily basis.
  • Design, conduct, and coordinate training programs to upskill the team.
  • Oversee departmental operations, including staffing levels, process evaluation, and continuous improvement initiatives.
  • Analyze and document operating procedures to identify opportunities for enhancing efficiency.

Required Skills and Qualifications:

  • Educational Background: Master's/Bachelor's in Hospital Administration, Healthcare Management, Nursing, or related field, with 12+ years of experience (including leadership in patient care operations).
  • Operational Expertise: Strong experience in managing both Outpatient and Inpatient services, including admissions, discharge, and front office operations.
  • Leadership & People Management: Proven ability to lead large teams, ensure effective manpower planning, and drive training & development initiatives.
  • Patient-Centric Approach: Deep commitment to delivering seamless, efficient, and high-quality patient experiences across all touchpoints.
  • Strategic & Collaborative Mindset: Ability to plan for department growth, implement process improvements, and coordinate effectively with clinical, diagnostic, and support teams.

Benefits:

The successful candidate will have the opportunity to work in a dynamic and supportive environment, where they can make a meaningful impact on patient care and contribute to the growth and success of our organization.

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