Senior Data Architect and Conversational Analytics Expert

4 days ago


Gurgaon, Haryana, India American Express Full time

Lead Conversational Analytics Solutions

American Express is looking for a seasoned Senior Data Architect to join our Customer Listening team and drive Conversational Analytics Solutions. In this role, you will act as a subject matter expert for the XM Discover platform and help create solutions that meet business needs.

Key Responsibilities:

  • Facilitate XM Discover platform management, including new use case build efforts, production support, and issue management.
  • Act as a subject matter expert for XM Discover and related enrichments.
  • Support technical use case design and development.
  • Identify and develop cross-functional initiatives that improve the overall customer experience and provide more insights.
  • Consult and help business partners achieve their objectives.

Qualifications:

  • Hands-on knowledge of the XM Discover platform is required.
  • Proven knowledge in Qualtrics Data Analysis and Reporting Capabilities is a plus.
  • Prior coding experience in JavaScript, jQuery, HTML, and CSS is preferred.
  • Comfortable working in a fast-paced, unstructured, and competitive environment.
  • Ability to work with partners across time zones and in several countries and markets.

American Express is committed to supporting the well-being of our colleagues and their loved ones with benefits and programs that promote their physical, financial, and mental health.


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