Senior Data Architect and Conversational Analytics Expert
3 weeks ago
Lead Conversational Analytics Solutions
American Express is looking for a seasoned Senior Data Architect to join our Customer Listening team and drive Conversational Analytics Solutions. In this role, you will act as a subject matter expert for the XM Discover platform and help create solutions that meet business needs.
Key Responsibilities:
- Facilitate XM Discover platform management, including new use case build efforts, production support, and issue management.
- Act as a subject matter expert for XM Discover and related enrichments.
- Support technical use case design and development.
- Identify and develop cross-functional initiatives that improve the overall customer experience and provide more insights.
- Consult and help business partners achieve their objectives.
Qualifications:
- Hands-on knowledge of the XM Discover platform is required.
- Proven knowledge in Qualtrics Data Analysis and Reporting Capabilities is a plus.
- Prior coding experience in JavaScript, jQuery, HTML, and CSS is preferred.
- Comfortable working in a fast-paced, unstructured, and competitive environment.
- Ability to work with partners across time zones and in several countries and markets.
American Express is committed to supporting the well-being of our colleagues and their loved ones with benefits and programs that promote their physical, financial, and mental health.
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