Emergency Response Specialist

3 days ago

Mumbai, Maharashtra, India beBeeIncident Full time ₹ 12,00,000 - ₹ 18,00,000
Incident Manager Job Description

Role: Incident Manager responsible for analyzing and facilitating immediate response to incidents that affect groups of end users.

Experience:

  • 5-8 years of experience in incident management with a strong background in IT operations.

Key Responsibilities:

  • Respond to moderately complex to complex incidents, including significant events and management communications.
  • Engage with cross-functional teams and lead matrixed groups to drive service restoration as soon as possible, minimizing business impact.
  • Document incident details per exit criteria to Problem Management.
  • Communicate incident status to various levels of the organization.
  • Provide direction and coaching to technical support employees involved in the incident.

Required Skills and Qualifications:

  • Strong interpersonal skills, including collaboration, negotiation, and effective communication with all audience levels verbally or in writing.
  • Demonstrated leadership presence, authority, and responsibility to prioritize, track, and drive execution in stressful, high visibility situations.
  • Working knowledge of infrastructure components and interrelationships associated with support of WAN, network access and authentication, email, and other collaboration products/SaaS solutions.

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