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Leadership and Delivery Expert
1 week ago
Job Summary:
We are seeking a Senior Operations Manager to join our team. This is a unique opportunity for a Leadership and Delivery Expert to play a pivotal role in our company's transformation.
Key Responsibilities:
- Lead internal delivery teams during a transformative period for the company.
- Manage incidents, problems, and operational issues affecting clients.
- Oversee Service Delivery Supervisors and client teams for efficient service delivery.
- Identify and lead projects to achieve corporate goals.
Talent Management:
- Manage and mentor direct reports for effective client and people management.
- Develop and retain high-potential employees through leadership and training.
Client Services:
- Supervise daily operations to ensure client satisfaction and maintain relationships.
- Implement client-related programs for consistent service delivery.
Problem Solving:
- Analyze root causes and resolve high-impact client issues effectively.
- Communicate and execute necessary changes with support from various departments.
Requirements:
- Bachelor's degree
- Microsoft Office skills (Outlook, Excel, Word, PowerPoint)
- Strong leadership and communication skills