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Leadership and Delivery Expert

1 week ago


Bengaluru, Karnataka, India ReSource Pro Full time

Job Summary:

We are seeking a Senior Operations Manager to join our team. This is a unique opportunity for a Leadership and Delivery Expert to play a pivotal role in our company's transformation.

Key Responsibilities:

  • Lead internal delivery teams during a transformative period for the company.
  • Manage incidents, problems, and operational issues affecting clients.
  • Oversee Service Delivery Supervisors and client teams for efficient service delivery.
  • Identify and lead projects to achieve corporate goals.

Talent Management:

  • Manage and mentor direct reports for effective client and people management.
  • Develop and retain high-potential employees through leadership and training.

Client Services:

  • Supervise daily operations to ensure client satisfaction and maintain relationships.
  • Implement client-related programs for consistent service delivery.

Problem Solving:

  • Analyze root causes and resolve high-impact client issues effectively.
  • Communicate and execute necessary changes with support from various departments.

Requirements:

  • Bachelor's degree
  • Microsoft Office skills (Outlook, Excel, Word, PowerPoint)
  • Strong leadership and communication skills