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3 hours ago
Technical Support Specialist Job Description
">The role of the Technical Support Specialist is to provide expert technical support to users across the organization.
">Key Responsibilities:
">- Provide on-site and remote assistance for desktops, laptops, printers, and peripherals.">
- Troubleshoot operating system and application-related issues (Windows, MS Office, email, etc.).">
- Install, configure, and upgrade end-user hardware and software as per IT policies.">
- Manage user accounts, access rights, and group policies in Active Directory.">
- Support connectivity issues including LAN, Wi-Fi, VPN, and IP telephony.">
- Coordinate with vendors for hardware repairs or replacements.">
- Log incidents and service requests accurately in the ITSM tool and follow through to resolution.">
- Assist with onboarding/offboarding activities (device setup, profile configurations).">
- Participate in IT asset inventory, audits, and compliance reporting.">
- Maintain documentation, FAQs, and user guides for common issues.">
Required Skills and Qualifications:
">To be successful in this role, candidates must have excellent problem-solving skills, strong communication skills, and the ability to work effectively in a team environment.
">Benefits:
">This position offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
">What We Offer:
">As a member of our team, you will have the opportunity to work on a wide range of technical projects, develop your skills and knowledge, and contribute to the success of our organization.
"]}-
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