Experience Manager Lead
2 days ago
We are seeking a highly skilled Senior UX Experience Specialist to join our team at Live Connections. This is an exciting opportunity for a seasoned professional with expertise in user experience management, reporting, and analysis.
As a Senior UX Experience Specialist, you will be responsible for leading our user experience efforts and collaborating closely with cross-functional teams to deliver high-quality solutions that meet the needs of our clients.
Key Responsibilities:- Lead user experience strategy and design efforts to enhance customer engagement and satisfaction.
- Develop and implement effective user experience processes and tools to improve efficiency and quality.
- Analyze data and metrics to identify trends and opportunities for improvement.
- Collaborate with operations and stakeholders to ensure seamless service delivery and continuous improvement.
- Communicate effectively with stakeholders to understand and address their needs.
- Make strategic design and user-experience decisions related to core functions and features.
- 5+ years of proven experience in user experience management, reporting, and analysis.
- Minimum 2 years of experience in leading user experience efforts and managing cross-functional teams.
- Excellent communication and project management skills.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Certified or trained ITIL.
The estimated salary for this role is $120,000 - $150,000 per year, depending on location and experience.
BenefitsWe offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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