Process Optimization Architect

4 days ago


Mumbai, Maharashtra, India Teleperformance Full time

About the Job

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We are seeking an experienced Process Optimization Architect to join our team. In this role, you will be responsible for analyzing existing business processes to identify automation opportunities, designing efficient workflows that leverage RPA, AI, and BPM technologies, and optimizing call center operations through innovative Cloud and Telephony solutions.

Your Responsibilities

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  • Solution Design and Architecture:

    • Develop comprehensive technical solutions incorporating RPA technologies like Power Automate, UiPath, Automation Anywhere, BluePrism etc; BPM like Salesforce, ServiceNow, Camunda etc; AI led technologies like OCR & ICR, Generative AI, Conversational AI; Cloud and Telephony technologies like Genesys, Amazon Connect, Twilio etc

    • Create detailed solution architecture, focusing scalability, performance, and security

    • Ensure alignment of technical solutions with business objectives and IT strategies

  • Technology Enhancement and self learning:

    • Serve as the subject matter expert for RPA, BPM, AI, Cloud and Telephony technologies

    • Stay current with emerging trends and innovation in relevant technologies

    • Provide guidance and mentorship to development teams on best practices

  • Stakeholder Management:

    • Collaborate with business stakeholders to understand requirements and translate them into technical solutions

    • Present complex technical concepts to both technical and non-technical audiences

    • Work closely with project managers, developers, and quality assurance teams throughout the project lifecycle

  • Process Optimization:

    • Analyze existing business processes to identify automation opportunities

    • Design efficient workflows that leverage RPA, AI, and BPM technologies

    • Optimize call center operations through innovative Cloud and Telephony solutions

  • Integration and Implementation:

    • Oversee the integration of RPA, AI, BPM, and Cloud Telephony solutions with existing systems

    • Develop proof-of-concepts and prototypes to validate solution designs

    • Ensure smooth implementation and deployment of solutions across the organization

Requirements

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This is a senior-level position that requires a Bachelor's degree in Computer Science, Information Technology, or related field. The ideal candidate will have 10+ years of experience in IT solution architecture, with at least 5 years focused on RPA, BPM, and/or Cloud Telephony. They should have a proven track record of designing and implementing large-scale RPA solutions and be familiar with BPM principles and Cloud Telephony platforms.

What We Offer

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We offer a competitive salary of $180,000 per year, as well as excellent benefits, including medical, dental, and vision insurance, and a generous retirement plan. Our team environment is collaborative and dynamic, with opportunities for growth and professional development. If you are a motivated and experienced professional looking for a new challenge, please submit your application today



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