Senior Infrastructure Operations Specialist

2 weeks ago

Thrissur, Kerala, India beBeeOperations Full time ₹ 24,00,000 - ₹ 30,00,000

Job Title: Operations Lead for OpenLink Endur Findur Implementations

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  • Lead and manage the operations team responsible for day-to-day Support, DevOps, and System Monitoring for Openlink Endur/Findur implementations.">
  • Oversee incident management, system health checks, and performance tuning to ensure uninterrupted client operations.">
  • Collaborate with global teams and clients to align operational strategies with business goals and SLAs.">
  • Drive continuous improvement initiatives by analyzing recurring issues, optimizing workflows, and implementing automation where feasible.">
  • Ensure robust documentation practices, including SOPs, runbooks, and knowledge base articles.">
  • Support pre-sales and RFP processes by contributing to solution design, effort estimation, and client presentations.">
  • Mentor and develop team members through structured training, performance reviews, and career development plans.">
  • Manage resource planning, hiring, and talent pipeline development to support current and future project needs.">
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Required Skills and Experience:

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  • Minimum 15 years of experience in IT consulting, support, or operations roles, with at least 3 years in a leadership or Lead Operations capacity.">
  • Minimum 5 years of hands-on experience with Openlink Endur/Findur (v14 or higher preferred)">
  • Strong understanding of the energy and commodity trading domain, with exposure to at least one of the following: Oil, Gas, Power, Emissions, or Coal.">
  • Proven experience in leading Support or DevOps teams, preferably in a client-facing consulting environment.">
  • Familiarity with Openlink technical components such as Open JVS, Open Components, TPM, and Report Builder is a plus.">
  • Strong understanding of trade lifecycle processes and system integration points.">
  • Excellent communication, stakeholder management, and documentation skills.">
  • Ability to work independently and collaboratively in a global delivery model.">
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Professional Attributes:

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  • Strong leadership and team-building capabilities.">
  • Analytical mindset with a focus on problem-solving and service excellence.">
  • High attention to detail and commitment to quality.">
  • Comfortable working in a fast-paced, dynamic environment.">
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Benefits:

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  • A permanent job contract.">
  • Competitive compensation package and allowances for shifts as per industry standards.">
  • 24 days' vacation plus public holidays and sick leaves.">
  • Training and Development.">
  • A collaborative team environment.">
  • Flexible working arrangement- Remote working opportunity.">
  • Regular social events.">
  • Family Medical Insurance (Self, Spouse & 2 Kids).">
  • Team Building Activity yearly."],

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